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Questions & Answers

The Motor Coach Experience:

What kind of buses (motor coaches) do you use? We use modern sight-seeing motor coaches with large picture windows that are perfect for witnessing the beautiful vistas which you will be traveling through during the land portion of your vacation. All sight-seeing motor coaches are restroom equipped and air-conditioned.

How long are we on the motor coach? The length of time spent on your motor coach varies depending on the itinerary planned for the day; comfort/sightseeing stops are planned approximately every two hours.

How are seats assigned on the motor coach? To help foster a friendly motor coaching experience, we rotate seating arrangements regularly throughout the day.

How much should we tip our escorts or driver/guides? Tipping is always at our guests’ discretion. Suggested gratuity for your escort or driver/guide is between $3 and $5 per person, per day.

Do we have a driver and an escort? North America motor coach tours generally have a driver/guide (with step-on guides in selected areas). Hawaii and International tours generally have a separate driver and escort.

Is there a dress code? As you are preparing for your trip please be mindful of how much you are packing. Most itineraries are of casual nature. One or two pairs of slacks and some collared shirts are generally sufficient for evening dinners or other more formal events. You are on vacation. Dress in layers to be comfortable and so that you may quickly adjust individually to changing environments inside and outside, as well as air conditioning on buses or indoors. Don’t forget to pack your favorite walking shoes. For your two-night stays consider hotel laundry where available.

What are the limits for luggage? The YMT luggage allowance is one suitcase and one carry-on per guest. Due to capacity limits on vehicles the maximum weight per suitcase is 50 lbs in general and 44 lbs for itineraries that include charter flights. The dimensions of each suitcase may not exceed 30 inches by 18 inches by 10 inches. Carry-ons cannot be larger than 12 inches by 11 inches by 6 inches and must fit in the overhead compartment or under the seat in front of you. Luggage that is larger or heavier may attract extra fees or might not fit on the bus at all. Shipping of extra luggage is not always possible and cost can be substantial. To comply with safety regulations for motor coaches, mid-size buses and vans, wheeled carry-on bags are not accepted as hand luggage.

What about airline baggage fees? Airline checked baggage charges are not included in YMT airfare unless the airline you are travelling on includes a free checked bag allowance. Generally, extra checked baggage fees will apply on most flights within the US and Canada for all checked baggage and you must pay these charges at the time of check-in online or at the airport. For international flights, starting or finishing outside the US or Canada, very often the first checked bag is included in the airfare; however each airline sets its own policy and in some cases, checked baggage fees may apply. You should check with the relevant airline for their latest policy. In all cases, if you choose to check in more than one piece of baggage per person, additional airline charges apply.

Common Cruise Questions:

When will I know my cruise cabin assignment and booking number? Your travel documents will be mailed to you approximately three weeks prior to your departure, and will include your cabin assignment and booking number.

What should I bring on my cruise? Included with your travel documents will be an informational booklet from your cruise line, outlining those items which you should bring.

How do we find out about Shore Excursions? Your cruise line's website should list all Shore Excursions available for your cruise; additionally, this information is in the cruise documents included with your final document packet. We highly suggest that you book your Shore Excursions with your cruise line prior to your departure to ensure that you don’t miss out on those activities you want to enjoy while on the cruise.

What are the onboard amenities? For information on the amenities available for your specific ship, refer to the cruise booklet included in your cruise documents or check the cruise line’s website.

What is the basis for a cabin upgrade assignment, and how does the cruise line determine categories? Categories are set by the cruise line and are determined by several factors: whether the cabin is an inside cabin, an outside cabin (sometimes with varying window sizes), or a balcony cabin, as well as its location on the ship. Because of these factors, selecting an upgrade to a higher cabin category could place you on a lower deck level (depending on the ship’s layout). Cruise lines may upgrade passengers at no additional charge at their discretion.

If I am a past customer with the cruise line which is part of my YMT tour/cruise package, do I get anything special? We will forward your past customer information and any membership numbers on to the cruise line; special upgrades and other perks, however, are at the discretion of the cruise line and not controlled by YMT Vacations.

What should I bring to wear onboard the ship? Check your cruise line's informational booklet included in the final documents mailed to you three weeks prior to departure for specific information regarding the necessity of special attire or suggestions for what clothing is best suited for your cruise.

What is the tipping policy aboard ship? Gratuities while on your cruise are an average of $10.00 per person, per day. Most cruise lines charge this amount directly to your onboard ship account. If you have any questions or concerns regarding this policy, please see the front desk staff aboard your cruise.

How much cash should I bring? Most cruise passengers use their credit cards and assign all charges to their cabins. On a land tour, we suggest about what you would normally budget per person per day for food.

Do I need to fill out the immigration form for my cruise line before I go? It is strongly recommended that you fill out your cruise line’s immigration form online before you leave for your trip. Waiting to complete the immigration form could result in delays at the pier during the embarkation process.

Account Information Questions:

Will I receive a receipt for my deposit? You will receive in the mail a Reservation Confirmation form showing receipt of your initial deposit with YMT Vacations.

When is my final payment due? Final payment is due 90 days prior to departure. As a courtesy, we will mail a reminder notice regarding final payment approximately 120 days prior to departure; however, it is our guests’ responsibility to remit payment in full on time.

Is it possible for me to change my departure date after making my initial reservation? Yes. If you decide to change your tour departure date six or more months prior to your original date of departure, you may do so without penalty. Between six months and 90 days prior to your departure, tour departure dates can be changed and a fee of $100.00 per person will apply.

How do I correct the spelling of a name on my account or other general information inaccuracies? In order to ensure no delays or general issues (such as additional costs or denied boarding), it is the guests’ responsibility to verify that the information shown on their account is accurate. If an account has an inaccuracy, please immediately contact our Guest Services Department (800-231-1234) or email us.

Can we change passenger names? Is there a fee for this? Once a reservation is confirmed, no name changes can be made. In order to change travelers, your original reservation must be cancelled and a new reservation made reflecting the correct configuration of passengers. Any non-refundable deposits paid on the original account will not apply to the new booking; the new reservation made will be subject to normal non-refundable deposit requirements.

How is the single supplement (SRS) cost determined? Because all tour costs we incur are based on double occupancy, each single traveler’s cost needs to reflect a portion of the difference. Where each passenger pays one half of the cost of a room and/or cabin, the single room supplement charge (SRS) needs to reflect the entire cost of a private room and/or cabin.

How do we change our address for document delivery? How do we change our phone number? All information changes must be submitted in writing to YMT Vacations’ Guest Services Department (via email or 100 N. Sepulveda Blvd., Ste 1700, El Segundo, CA 90245). In order to ensure no delay with your final documents, we request that these changes be made at least 90 days prior to departure. In the event that I have to cancel, what should I do? All cancellations must be submitted in writing to YMT Vacations’ Guest Services Department (via email or 100 N. Sepulveda Blvd., Ste 1700, El Segundo, CA 90245).

Is there a fee for canceling? Will I get a refund if I have to cancel? All deposits are non-refundable. After final payment, there are no refunds unless you have purchased tour protection (restrictions apply) and air protection (if applicable).

Are there discounts for Triple or Quad cabins? Discounts (if applicable) for triple or quad accommodations vary depending on the tour and departure date. Please speak with your Travel Consultant regarding the specifics of your vacation to see if any discounts apply.

Can I change my tour’s itinerary? Because YMT Vacations offers group travel packages, no individual changes are available on a tour itinerary.

Hotel Questions:

What accommodations are provided for our tour? Most tours provide standard hotels. However, some itineraries feature upgraded hotel accommodations – please speak with one of our friendly Travel Consultants regarding tour itineraries available with hotel accommodation upgrades.

Are any meals provided by our hotels? Are there any meals on the trip at all? Our land tours do not include meals, unless otherwise specified in the itinerary. If your vacation includes a cruise, meals are included on the cruise portion of your vacation; the tour portion of your vacation does not include meals (unless otherwise specified in the itinerary).

When will I receive the names and addresses of the hotels on my vacation? Hotel contact information will be included in your final travel documents that are mailed to you approximately three weeks prior to your departure.

Are there restaurants in easy walking distance from our hotels? All accommodations offer a restaurant on the premises or dining options within walking distance.

I'm traveling with another person; can we request two separate beds? Separate bed requests can be made with your Travel Consultant at the time of booking or with our Guest Services Department. This request will be passed along to our hotel partners.

If I arrive before the tour officially starts, can I stay at the first hotel shown on my final itinerary? If you decide to arrive a day or more early, feel free to contact the hotel directly to make arrangements to (depending on room availability).

Air Arrangement Questions:

Can I request seat assignments on the airplane? When you book with your Travel Consultant, your request for an aisle, window, or adjacent seat on the plane will be forwarded to the airlines. Every attempt will be made with the airlines to accommodate your request.

Are meals or snacks available on the airplane? All in flight meals are at the discretion of the airline; check with your scheduled airline provider when confirming your flight regarding the availability of in-flight meals.

Can I upgrade my airline seat? For an additional cost, YMT Vacations can make upgraded air arrangements for guests. However, we cannot assist guests with applying frequent flyer miles to their upgraded airfare arrangements.

Will YMT Vacations provide transportation from my house to my home airport? Guests are responsible for arranging transfers between their home airport and home.

What do I do when I arrive at the airport at the beginning of my tour? If you have purchased airfare with YMT Vacations, you will be met by a YMT representative in the baggage claim area when you arrive for transfers to your hotel. If you have opted to make your own airfare arrangements, transfers and baggage services are your responsibility to arrange from the airport to the first hotel on your itinerary. Because many of the hotels offer a free shuttle service between the airport and the hotel, we suggest contacting your hotel to discuss the details of transfers on your arrival day.

If my flight is delayed or cancelled, what do I do? When arriving late, call the hotel for a shuttle and, if possible, call YMT Vacations to alert them of the change in your arrival time. If your flight is cancelled, call YMT Vacations immediately.

When can I find out about my air tickets? If you have purchased airfare through YMT Vacations, this information will be included with your final travel documents mailed to you approximately three weeks prior to your departure. Information may also be available online through our website.

When must I decide as to whether I want to do my own air or not? For best routing availability we suggest you decide at the time of booking; however, the decision to purchase airfare with YMT Vacations must be made at least 90 days prior to departure.

How do I change my departure city? In order to change your departure city, or any other information on your reservation, call the Guest Services Department (800-231-1234). All requests must be submitted in writing to YMT Vacations’ Guest Services Department (via email or 100 N. Sepulveda Blvd., Ste 1700, El Segundo, CA 90245).

If my name is misspelled on my tickets, what do I do? For modifications necessary on your reservation(s), such as name misspelling or incorrect address, contact our Guest Services Department (800-231-1234 or email us) immediately to update the appropriate information to ensure that you do not encounter any problems at the airport at check-in.

 

General Questions:

When will I receive my travel documents? Final travel documents are mailed approximately three weeks prior to your departure date.

What are the identification requirements for my vacation? Every passenger is responsible for having the proper identification. As of June 1, 2009, a passport or passport card is required for all travel outside the United States. Vacations that do not travel outside the United States require a government issued photo ID. Guests who are residents of or traveling from countries other than the United States may be required to obtain a visa. It is the responsibility of non-US citizens to make sure that they have all the proper documentation; all subsequent costs or delays as a result of incorrect or incomplete documentation are the responsibility of the guest. See the US government website, www.travel.state.gov, for the most current info. Regulations are frequently updated and revised; please refer to www.travel.state.gov for an up-to-date description of identification requirements.

How do we book Optional Tours before we depart? Information about available optional tours will be mailed to you prior to your departure date, and can be booked in advance of your vacation as well as on arrival day. If you are traveling to Hawaii or Europe, optional tour information will not be available until arrival day where the options will be introduced, explained, and available for reservation after your welcome meeting.

Will there be any need for us to rent a car? We feel that it should not be necessary for you to rent a car on any of our trip itineraries.

What is "The Tour Protection Plan" (TPP) and “Air Protection Plan” (APP)? If you choose to purchase the Tour Protection Plan, the plan protects you from losing the money you have invested in your vacation with YMT, including lost baggage, cancellations for medical reasons, and/or trip interruption. Additionally, if you book your air arrangements through YMT Vacations and purchase the Air Protection Plan, your investment in airfare will be protected in the event of cancellation prior to departure. Please see protection plan information for complete details on the Tour Protection Plan and the Air Protection Plan policies.