YMT Vacations General Information & Policies
Thank you for entrusting YMT with your travel plans. In addition to the Reservation Confirmation Form and the enclosed contract, please note the following details as you continue to prepare for your trip.
Guests’ Personal Details:
In order to avoid delays or general issues (for example additional costs or denied boarding with airlines or cruise companies), please verify that the information shown on your account is accurate. If an account has an inaccuracy, please immediately contact our Guest Services Department at (800) 231-1234 or email us at email@example.com.
In order to ensure no delay with your final documents, we request that changes for delivery addresses be made at least 90 days prior to departure. Guests will be responsible for any and all change fees with airlines, cruise companies and other providers in result of incorrectly advised names, visa, and passport information.
Flight tickets and cruise cabins are reserved under the names you submitted. The United States Transportation Security Administration (TSA) has introduced the Secure Flight program for passengers on all flights traveling in and out of the USA. The program requires submission of key personal information including full name, date of birth, gender. Guests’ full name information must exactly match the information in the government issued document used for travel.
Passports and IDs:
International air, ground, and sea travel (including to and from Canada and Mexico) require that valid government issued IDs be presented at border crossings and check-points. It is the guest’s responsibility to be aware of and carry all necessary identification. Guests should hold a valid passport with an expiration of a minimum of six (6) months beyond the end date of their trip. Certain destinations may allow different forms of ID, i.e. passport cards or military IDs. For more information, please visit www.travel.state.gov. Never place your personal identification in your checked luggage or suitcase.
It is the guest’s responsibility to obtain any travel documents and/or verify entry requirements for each country of travel and/or transit on the selected itinerary. Entry laws differ with respect to each guest’s citizenship. YMT will not obtain personal travel documents for guests or assume responsibilities for notice of countries’ current requirements. Guests are responsible for any expenses incurred as a result of delays or itinerary changes related to a lack of their appropriate travel documents.
Americans with Disability:
YMT will make reasonable efforts to accommodate the special needs of its guests; however, guests should be aware that the Americans with Disabilities Act is not applicable outside of the United States. Therefore, access to accessible facilities outside of the United States may be limited. Accordingly, when you reserve your vacation, please inform YMT of any physical disabilities or limitations so we can help you determine the appropriateness of the itinerary you selected.
If you have a special request for a facility or service e.g. adjoining rooms or low floor, we shall pass these on to the relevant supplier but we cannot guarantee that it will be met and we shall have no liability to you if it is not. We cannot accept any booking which is conditional upon such special requests being met.
Children under the age of 7 are not eligible as guests on YMT’s programs. For all tours, children and young adults under the age of 21 must be accompanied by and share their room with an adult at least 21 years of age. A guest’s age is established upon the first date of the tour.
Reservations, Payments and Deposits:
Early reservations and non-refundable deposits are essential to securing space. Deposit schedules are for program costs only and follow these terms:
- Deposit: A non-refundable deposit of $250 is due at the time of reservation.
- Second deposit: A second non-refundable deposit of $250 per person for is required 180 days prior to departure.
- Final payment: Final payment is due at YMT Vacations 90 days prior to departure.
If you make your reservation after the final balance is due, full payment will be collected at the time of booking and your payment is subject to the non-refundable deposit requirements. Programs with special events may require additional deposits. Failure to submit final payment by the above noted deadlines may result in automatic cancellation of space and forfeiture of non-refundable deposits. If payment is not received in time, YMT Vacations will not be responsible for lost reservations and/or additional cost to reinstate bookings with airlines, cruise companies and other suppliers.
Payments can be made by check, money order, cashier’s check, Visa, MasterCard or Discover Card. All payments must be made in USD ($). Payment is not considered made until it is received by YMT.
Tour prices are based on double occupancy. Tour prices are based on rates and tariffs in effect at the time of printing and YMT reserves the right to adjust prices in the event of a change therein.
Hotels listed may be replaced with hotels of equal value.
Hotels and cruise companies base their service prices on double occupancy, meaning two people sharing the space and the costs of accommodation. Guests in need of a single room will as such incur a supplement when private accommodations are needed. This single supplement covers the cost differential and does not translate into a room category upgrade. For European hotels single bed rooms will often have smaller beds and also smaller room sizes.
Single Room Supplement:
Because all tour costs we incur are based on double occupancy, each single traveler’s cost needs to reflect a portion of the difference. Where each guest pays one half of the cost of a room and/or cabin, the single room supplement charge (SRS) needs to reflect the entire cost of a private room and/or cabin.
Changes and Cancellations:
If you need to contact YMT Vacations for any reason please call our Guest Services Department at (800) 231-1234 or email us at firstname.lastname@example.org. To avoid miscommunication, change or cancellation requests must be submitted in writing to YMT Vacations’ Guest Services Department at the following address – YMT Vacations, Guest Services Department, 400 N Continental Blvd, Suite 200, El Segundo, CA 90245 or emailed to email@example.com.
No name changes can be made. In order to change travelers, your original reservation must be cancelled and a new reservation made reflecting the correct configuration of passengers. Any non-refundable deposits paid on the original account will not apply to the new booking; the new reservation made will be subject to normal non-refundable deposit requirements.
Tour Date Changes:
Guests may make a one-time tour departure date change (subject to availability) six months or more prior to the original date of departure without penalty. Between six months and ninety days prior to your departure, tour departure dates can be changed and a fee of $100.00 per person will apply. Guests will also be responsible for any and all change fees with airlines, cruise companies and other providers in result of incorrectly advised names, visa, and passport information. Date changes within 90 days of travel will attract full cancellation fees.
After receipt of final payment there will be no refund. If a guest cancels within 90 days prior to departure, resulting in a single supplement charge, the guest who cancels will be responsible for that charge. All cancellations must be received in writing in the home office. A Travel Insurance plan is available.
No refund will be made for any service included in the tour price that is not utilized by the guest and in the event that the guest does not utilize any part of the scheduled itinerary for any reason whatsoever, such guest shall be responsible at own additional cost for all and any substitute arrangements.
YMT does its best to operate all programs listed, but many operational circumstances and program aspects are outside of our control, and as such, we reserve the right to cancel a program at any time for any reason. Should a program be cancelled or inoperative we will inform you as soon as possible about the cancellation. YMT is not responsible for additional expenses that may occur as a result of the cancellation, such as airline cancellation fees, visa fees, vaccinations, purchases of clothing or equipment for the cancelled program or other expenses.
Code of Conduct:
For our tours we aim to foster an environment of respect that allows all our guests to enjoy their group vacation. Guests, who are disruptive, endanger the group or the travel experience, or break local laws may be removed from the program with no refund due and at their own expense. YMT Vacations reserves the right to accept or reject any program guest.
YMT will be mailing travel documents approximately three to four weeks prior departure provided that full payment for your booking has been received. These documents will contain your individual hotel list, final tour itinerary, luggage tags, e-ticket information for flights, cabin numbers for cruises and other important information.
Travel Insurance: YMT Vacations makes travel insurance available through Allianz Travel Insurance. Purchasing travel insurance is not required in order to purchase any other product or services offered. Allianz provides insurance coverage that only applies during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home, and automobile insurance policies. If you have any questions about your current coverage, call your insurer or insurance agent or broker.
Terms, conditions, and exclusions apply. A complete description of coverage, found in the Certificate of Insurance/Policy, will be provided to you upon purchase. If you do not receive this document please call 800-284-8300.
Guests’ Medical Insurance:
Medical services can result in significant out of pocket expenses. Please check with your own medical insurance provider whether your health plan covers you while traveling on your YMT vacation, especially abroad. If necessary, please make arrangements to obtain extended cover for the duration of your tour. YMT’s Travel and/or Air Protection Plans are not medical insurance and do not provide any reimbursement for personal medical expenses.
Hotel Baggage Handling:
Your YMT package includes hotel luggage handling at no extra charge for one suitcase per person.
The YMT luggage allowance is one suitcase and one small bag per guest. Due to capacity limits on vehicles the maximum weight per suitcase is 50 lbs. in general and 44 lbs. for itineraries that include charter flights. The dimensions of each suitcase may not exceed 30 inches by 18 inches by 10 inches. Carry-ons cannot be larger than 12 inches by 11 inches by 6 inches and must fit in the overhead compartment or under the seat in front of you. Luggage that is larger or heaver may attract extra fees or might not fit on the bus at all. Shipping of extra luggage is not always possible and cost can be substantial. To comply with safety regulations for motorcoaches, mid-size buses and vans, wheeled carry-on bags are not accepted as hand luggage.
Important note for airline bag fees: Airline checked baggage charges are not included in YMT airfare unless the airline you are travelling on includes a free checked bag allowance. Generally, extra checked baggage fees will apply on most flights within the US and Canada for all checked baggage and you must pay these charges at the time of check-in – online or at the airport. For international flights, starting or finishing outside the US or Canada, very often the first checked bag is included in the airfare, however each airline sets its own policy and is some cases checked baggage fees may apply. You should check with the relevant airline for their latest policy. In all cases if you choose to check in more than one piece of baggage per person, additional airline charges apply.
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