Escorted Tours FAQ

General:

Final travel documents are mailed approximately three weeks prior to your departure date.

Every passenger is responsible for having the proper identification. As of June 1, 2009, a passport or passport card is required for all travel outside the United States. Vacations that do not travel outside the United States require a government issued photo ID. Guests who are residents of or traveling from countries other than the United States may be required to obtain a visa. It is the responsibility of non-US citizens to make sure that they have all the proper documentation; all subsequent costs or delays as a result of incorrect or incomplete documentation are the responsibility of the guest. See the US government website, www.travel.state.gov, for the most current info. Regulations are frequently updated and revised; please refer to www.travel.state.gov for an up-to-date description of identification requirements.

Information about available optional tours will be mailed to you prior to your departure date, and can be booked in advance of your vacation as well as on arrival day. If you are traveling to Hawaii, optional tour information will not be available until arrival day where the options will be introduced, explained, and available for reservation after your welcome meeting.

We feel that it should not be necessary for you to rent a car on any of our trip itineraries.

YMT Vacations makes travel insurance available through Allianz Travel Insurance. Purchasing travel insurance is not required in order to purchase any other product or services offered. Allianz provides insurance coverage that only applies during the covered trip. You can view an overview of their coverage here. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home, and automobile insurance policies. If you have any questions about your current coverage, call your insurer or insurance agent or broker.

Terms, conditions, and exclusions apply. A complete description of coverage, found in the Certificate of Insurance/Policy, will be provided to you upon purchase. If you do not receive this document please call 800-284-8300.

Motor Coach:

We use modern sight-seeing motor coaches with large picture windows that are perfect for witnessing the beautiful vistas which you will be traveling through during the land portion of your vacation. All sight-seeing motor coaches are restroom equipped and air-conditioned.

The length of time spent on your motor coach varies depending on the itinerary planned for the day; comfort/sightseeing stops are planned approximately every two hours.

To help foster a friendly motor coaching experience, we rotate seating arrangements regularly throughout the day.

Tipping is always at our guests’ discretion. Suggested gratuity for your escort or driver/guide is between $3 and $5 per person, per day.

North America motor coach tours generally have a driver/guide (with step-on guides in selected areas). Hawaii and International tours generally have a separate driver and escort.

As you are preparing for your trip please be mindful of how much you are packing. Most itineraries are of casual nature. One or two pairs of slacks and some collared shirts are generally sufficient for evening dinners or other more formal events. You are on vacation. Dress in layers to be comfortable and so that you may quickly adjust individually to changing environments inside and outside, as well as air conditioning on buses or indoors. Don’t forget to pack your favorite walking shoes. For your two-night stays consider hotel laundry where available.

The YMT luggage allowance is one suitcase and one small bag per guest. Due to capacity limits on vehicles the maximum weight per suitcase is 50 lbs in general and 44 lbs for itineraries that include charter flights. The dimensions of each suitcase may not exceed 30 inches by 18 inches by 10 inches. Carry-ons cannot be larger than 12 inches by 11 inches by 6 inches and must fit in the overhead compartment or under the seat in front of you. Luggage that is larger or heavier may attract extra fees or might not fit on the bus at all. Shipping of extra luggage is not always possible and cost can be substantial. To comply with safety regulations for motor coaches, mid-size buses and vans, wheeled carry-on bags are not accepted as hand luggage. View the helpful packing guide here!

Cruise:

Your travel documents will be mailed to you approximately three weeks prior to your departure, and will include your cabin assignment and booking number.

Check your cruise line's informational booklet included in the final documents mailed to you three weeks prior to departure for specific information regarding the necessity of special attire or suggestions for what clothing is best suited for your cruise.

Your cruise line's website should list all Shore Excursions available for your cruise; additionally, this information is in the cruise documents included with your final document packet. We highly suggest that you book your Shore Excursions with your cruise line prior to your departure to ensure that you don’t miss out on those activities you want to enjoy while on the cruise.

For information on the amenities available for your specific ship, refer to the cruise booklet included in your cruise documents or check the cruise line’s website.

Categories are set by the cruise line and are determined by several factors: whether the cabin is an inside cabin, an outside cabin (sometimes with varying window sizes), or a balcony cabin, as well as its location on the ship. Because of these factors, selecting an upgrade to a higher cabin category could place you on a lower deck level (depending on the ship’s layout). Cruise lines may upgrade passengers at no additional charge at their discretion.

We will forward your past customer information and any membership numbers on to the cruise line; special upgrades and other perks, however, are at the discretion of the cruise line and not controlled by YMT Vacations.

Gratuities while on your cruise are an average of $15.00 per person, per day. Most cruise lines charge this amount directly to your onboard ship account. If you have any questions or concerns regarding this policy, please see the front desk staff aboard your cruise.

Most cruise passengers use their credit cards and assign all charges to their cabins. On a land tour, we suggest about what you would normally budget per person per day for food.

It is strongly recommended that you fill out your cruise line’s online registration before you leave for your trip. Waiting to complete the immigration form could result in delays at the pier during the embarkation process.

Account Information:

You will receive a Reservation Confirmation form showing receipt of your initial deposit with YMT Vacations.

Final payment is due 90 days prior to departure. As a courtesy, we will send a reminder notice regarding final payment approximately 120 days prior to departure; however, it is our guests’ responsibility to remit payment in full on time.

Yes. If you decide to change your tour departure date six or more months prior to your original date of departure, you may do so without penalty. Between six months and 90 days prior to your departure, tour departure dates can be changed and a fee of $100.00 per person will apply.

In order to ensure no delays or general issues (such as additional costs or denied boarding), it is the guests’ responsibility to verify that the information shown on their account is accurate. If an account has an inaccuracy, please immediately contact our Guest Services Department 1-800-231-1234 or email us.

Once a reservation is confirmed, no name changes can be made. In order to change travelers, your original reservation must be cancelled and a new reservation made reflecting the correct configuration of passengers. Any non-refundable deposits paid on the original account will not apply to the new booking; the new reservation made will be subject to normal non-refundable deposit requirements.

Because all tour costs we incur are based on double occupancy, each single traveler’s cost needs to reflect a portion of the difference. Where each passenger pays one half of the cost of a room and/or cabin, the single room supplement charge (SRS) needs to reflect the entire cost of a private room and/or cabin.

All information changes must be submitted in writing to YMT Vacations’ Guest Services Department (via email or 400 N. Continental Blvd., Ste 200, El Segundo, CA 90245). In order to ensure no delay with your final documents, we request that these changes be made at least 90 days prior to departure. In the event that I have to cancel, what should I do? All cancellations must be submitted in writing to YMT Vacations’ Guest Services Department (via email or 400 N. Continental Blvd., Ste 200, El Segundo, CA 90245).

All deposits are non-refundable. After final payment, there are no refunds unless you have purchased tour protection (restrictions apply) and air protection (if applicable).

Discounts (if applicable) for triple or quad accommodations vary depending on the tour and departure date. Please speak with your Travel Consultant regarding the specifics of your vacation to see if any discounts apply.

Because YMT Vacations offers group travel packages, no individual changes are available on a tour itinerary.

Hotel:

Most tours provide standard hotels. However, some itineraries feature upgraded hotel accommodations – please speak with one of our friendly Travel Consultants regarding tour itineraries available with hotel accommodation upgrades.

Hotel contact information will be included in your final travel documents that are mailed to you approximately three weeks prior to your departure.

All accommodations offer a restaurant on the premises or dining options within walking distance.

Separate bed requests can be made with your Travel Consultant at the time of booking or with our Guest Services Department. This request will be passed along to our hotel partners.

If you decide to arrive a day or more early, feel free to contact the hotel directly to make arrangements to (depending on room availability).

Flights:

When you book with your Travel Consultant, your request for an aisle, window, or adjacent seat on the plane will be forwarded to the airlines. Every attempt will be made with the airlines to accommodate your request.

For an additional cost, YMT Vacations can make upgraded air arrangements for guests. However, we cannot assist guests with applying frequent flyer miles to their upgraded airfare arrangements.

Airline checked baggage charges are not included in YMT airfare unless the airline you are travelling on includes a free checked bag allowance. Generally, extra checked baggage fees will apply on most flights within the US and Canada for all checked baggage and you must pay these charges at the time of check-in online or at the airport. For international flights, starting or finishing outside the US or Canada, very often the first checked bag is included in the airfare; however each airline sets its own policy and in some cases, checked baggage fees may apply. You should check with the relevant airline for their latest policy. In all cases, if you choose to check in more than one piece of baggage per person, additional airline charges apply.

Guests are responsible for arranging transfers between their home airport and home.

If you have purchased airfare with YMT Vacations, you will be met by a YMT representative in the baggage claim area when you arrive for transfers to your hotel. If you have opted to make your own airfare arrangements, transfers and baggage services are your responsibility to arrange from the airport to the first hotel on your itinerary. Because many of the hotels offer a free shuttle service between the airport and the hotel, we suggest contacting your hotel to discuss the details of transfers on your arrival day.

When arriving late, call the hotel for a shuttle and, if possible, call YMT Vacations to alert them of the change in your arrival time. If your flight is cancelled, call YMT Vacations immediately.

If you have purchased airfare through YMT Vacations, this information will be included with your final travel documents mailed to you approximately three weeks prior to your departure. Information may also be available online through our website.

For best routing availability we suggest you decide at the time of booking; however, the decision to purchase airfare with YMT Vacations must be made at least 90 days prior to departure.

In order to change your departure city, or any other information on your reservation, call the Guest Services Department (800-231-1234). All requests must be submitted in writing to YMT Vacations’ Guest Services Department (via email or 400 N. Continental Blvd., Ste 200, El Segundo, CA 90245).

For modifications necessary on your reservation(s), such as name misspelling or incorrect address, contact our Guest Services Department (800-231-1234) or email us) immediately to update the appropriate information to ensure that you do not encounter any problems at the airport at check-in.