Guided Tours FAQ

General:

YMT Vacations makes travel insurance available through Allianz Travel Insurance. Purchasing travel insurance is not required in order to purchase any other product or services offered. Allianz provides insurance coverage that only applies during the covered tour. You can view an overview of their coverage here. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home, and automobile insurance policies. If you have any questions about your current coverage, call your insurer or insurance agent or broker.

Terms, conditions, and exclusions apply. A complete description of coverage, found in the Certificate of Insurance/Policy, will be provided to you upon purchase. If you do not receive this document please call 1-800-284-8300.

We strongly encourage you to purchase Travel Insurance. Cancelling your tour may result in loss of deposit, airline fees, supplier fees, and cancellation penalty of up to 100%. Please call YMT Vacations immediately to verify penalty fees incurred.

Final travel documents are mailed approximately four weeks prior to your departure date.

While YMT Vacations provides passport, visa, and travel document information to the best of our knowledge, ultimately each guest is responsible for ensuring he or she has all the necessary documents required. The below is specific to guests holding a US passport:

For tours within the United States, the Department of Homeland Security’s REAL ID requirements mean that all air travelers, including those on domestic flights, will need REAL ID-compliant identification starting on October 1, 2020. Before this date, any government-issued ID, including any state driver’s license and any federal ID, will suffice.

  • All federal ID’s are REAL ID-compliant. These include US passports, US passport cards, US military ID’s, and federally recognized tribal-issued photo ID’s. A full list can be found here: https://www.tsa.gov/travel/security-screening/identification

  • Additionally, a REAL ID-compliant driver’s license is also acceptable for flights within the US. To check if your driver’s license is REAL ID-compliant, check for a gold or black star in the upper right-hand corner of your license. California REAL ID-compliant licenses have a gold bear with an inset star in the upper right-hand corner. If your driver’s license is not REAL ID-compliant and you are flying on October 1, 2020 or later, be sure to bring a federal ID (such as your US passport) to the airport.
For tours outside the United States, including tours with stops in Canada, a passport is required. Most countries require passports to be valid for at least 6 months after the end date of the tour. Additionally, some countries require additional visas, eVisa’s, or other travel authorizations for US and other traveler nationalities. Each country’s requirements differ, so please check the details of your specific tour.

Yes. If you decide to change your tour departure date six or more months prior to your original date of departure, you may do so without penalty. Between six months and 90 days prior to your departure, tour departure dates can be changed and a fee of $100.00 per person will apply.

Because YMT Vacations offers group travel packages, no individual changes are available on a tour itinerary.

The YMT luggage allowance is one suitcase and one small bag per guest. Due to capacity limits on vehicles the maximum weight per suitcase is 50 lbs in general and 44 lbs for itineraries that include intra-tour flights. The dimensions of each suitcase may not exceed 30 inches by 18 inches by 10 inches. Carry-ons cannot be larger than 12 inches by 11 inches by 6 inches and must fit in the overhead compartment or under the seat in front of you. Any luggage that is larger or heavier may not fit on the motor coach and may need to be shipped home. To comply with safety regulations for motor coaches, mid-size buses and vans, wheeled carry-on bags are not accepted as hand luggage.View the helpful packing guide here!

As you are preparing for your tour please be mindful of how much you are packing. Most itineraries are of casual nature. One or two pairs of slacks and some collared shirts are generally sufficient for evening dinners or other more formal events. You are on vacation. Dress in layers to be comfortable and so that you may quickly adjust individually to changing environments inside and outside, as well as air conditioning on buses or indoors. Don’t forget to pack your favorite walking shoes. For your two-night stays consider hotel laundry where available.

If you are traveling on a cruise, please check your cruise line's informational booklet included in the final documents mailed to you four weeks prior to departure for specific information regarding the necessity of special attire or suggestions for what clothing is best suited for your cruise.

Most cruise passengers use their credit cards and assign all charges to their cabins. On a land tour, we suggest about what you would normally budget per person per day for food.

Several weeks prior to your departure date, you will receive notification via email that Optional Tours are available for booking at an additional cost. These Optional Tours are also available for purchase online by logging into your YMT account. Optional Tour information will also be mailed to you along with your travel documents.

If you have booked a Cruise tour, additional Shore Excursions may be available directly with the cruise line. We highly recommend that you book Shore Excursions well in advance by accessing the cruise line’s website and registering online. Information on how to register with the cruise line will be mailed to you along with your travel documents.

Please note, if you are traveling to Hawaii, Optional Tour information for both Land and Cruise tours will not be available until after your welcome meeting on arrival day.

We feel that it should not be necessary for you to rent a car on any of our tour itineraries.

Discounts (if applicable) for triple or quad accommodations vary depending on the tour and departure date. Please speak with your Travel Consultant regarding the specifics of your vacation to see if any discounts apply.

Because all tour costs we incur are based on double occupancy, each single traveler’s cost needs to reflect a portion of the difference. Where each passenger pays one half of the cost of a room and/or cabin, the single room supplement charge (SRS) needs to reflect the entire cost of a private room and/or cabin.

Yes, separate beds can be requested with the exception of our A-Rosa river cruises. You can place request with your Travel Consultant at the time of booking or with our Guest Services Department. All requests are passed on to the hotels and cruise lines at the time final payment is made.

All YMT Vacations tours are guided by our professional, knowledgeable, and friendly Tour Directors. In some destinations, such as Hawaii and Ireland, you may have a Driver-Guide who will both guide your tour and operate your motor coach. On tours that include cruises, you may also have a YMT Cruise Host onboard to assist you with any questions about the ship, information about your tour, or just recommendations on which restaurant or lounge to try out next!

Account Information:

An invoice is emailed and/or mailed within 24 hours of the payment being made. For a new invoice please login to ‘my account’.

Final payment is due 90 days prior to departure. As a courtesy, we will send a reminder notice regarding final payment approximately 120 days prior to departure; however, it is our guests’ responsibility to remit payment in full on time.

In order to ensure no delays or general issues (such as additional costs or denied boarding), it is the guests’ responsibility to verify that the information shown on their account is accurate. If an account has an inaccuracy, please immediately contact our Guest Services Department 1-800-231-1234 or email us.

  • Step 1. Access the YMT Vacations website at ymtvacations.com
  • Step 2. Click “Login” on the top right corner
  • Step 3. Enter your email and password.
    • a. If this is your first-time logging into your account, click the "click here" at the bottom.


    • Enter the email address attached to your YMT reservation, click “Send Password Link” and an email will be sent to set your password.
Still having trouble logging in? Please call YMT Vacations at 1-800-231-1234 and a guest services representative will be able to assist you by sending you a password reset link.

Once a reservation is confirmed, no name changes can be made. In order to change travelers, your original reservation must be cancelled and a new reservation made reflecting the correct configuration of passengers. Any non-refundable deposits paid on the original account will not apply to the new booking; the new reservation made will be subject to normal non-refundable deposit requirements.

All information changes must be submitted in writing to YMT Vacations’ Guest Services Department (via email or 400 Continental Blvd., Ste 200, El Segundo, CA 90245). In order to ensure no delay with your final documents, we request that these changes be made at least 90 days prior to departure.

Flights:

If your flight is delayed or cancelled, please call YMT Vacations immediately. We will make all necessary efforts to book a new flight and get you to your final destination. In some instances, this may result in partially missing the beginning of your tour. For this reason, we strongly encourage you to purchase Travel Insurance and file a claim for compensation due to partial tour loss.

YMT Vacations isn’t able to guarantee flight arrangements purchased through a third party. If your flight is delayed or cancelled, please contact the airline directly to secure new flight arrangements. Once your new flights are booked, please contact YMT Vacations. We will make all necessary efforts to communicate your new flight arrangements with our ground operations. In some instances, flight delays and/or flight cancellations may result in partially missing the beginning of your tour. For this reason, we strongly encourage you to purchase Travel Insurance and file a claim for compensation due to partial tour loss.

When you book with your Travel Consultant, your request for an aisle, window, or adjacent seat on the plane will be forwarded to the airlines. Every attempt will be made with the airlines to accommodate your request; however airlines don’t always allow seats to preassigned.

For an additional cost, YMT Vacations can make upgraded air arrangements for guests. However, we cannot assist guests with applying frequent flyer miles to their upgraded airfare arrangements.

Frequent Flier accrual miles are dependent on the airline and program enrolled. Refer to your rewards program for clarification on accrual point description. Redemption of Frequent Flier Miles to book air must be redeemed through the airline carrier directly.

Airline checked baggage charges are not included in YMT airfare. You should check with the relevant airline for their latest policy. In all cases, if you choose to check in more than one piece of baggage per person, additional airline charges apply. Please see “What are the limits for luggage?” for YMT’s luggage policy.

Guests are responsible for arranging transfers between their home airport and home.

If you have purchased airfare with YMT Vacations, you will be met by a YMT representative in the baggage claim area when you arrive for transfers to your hotel. If you have opted to make your own airfare arrangements, transfers and baggage services are your responsibility to arrange from the airport to the first hotel on your itinerary. Because many of the hotels offer a free shuttle service between the airport and the hotel, we suggest contacting your hotel to discuss the details of transfers on your arrival day.

If you have purchased airfare through YMT Vacations, this information will be included with your final travel documents mailed to you approximately four weeks prior to your departure. Information may also be available online through our website.

For best routing availability we suggest you decide at the time of booking; however, the decision to purchase airfare with YMT Vacations must be made at least 90 days prior to departure.

In order to change your departure city, or any other information on your reservation, call the Guest Services Department 1-800-231-1234. All requests must be submitted in writing to YMT Vacations’ Guest Services Department (via email or 400 Continental Blvd., Ste 200, El Segundo, CA 90245).

For modifications necessary on your reservation(s), such as name misspelling or incorrect address, contact our Guest Services Department 1-800-231-1234 or email us) immediately to update the appropriate information to ensure that you do not encounter any problems at the airport at check-in.

Hotel:

All YMT Vacations tours, both within the US and abroad, provide standard tourist class hotels, typically 3-4 stars, with either one or two beds and a private bathroom. For international hotels, it’s always reccommended to bring along a converter and/or adaptor for your electronics, as some countries have different power outlets or electricity voltages. Hotels will either have a hair dryer in-room, or will have one available at the concierge. If you have questions about the specific hotels on your tour, please contact YMT Guest Services to learn more.

Most YMT hotels will have either dining options within walking distance or a restaurant in house. Where this is not available, your tour director will inform you of other options and may run a shuttle bus to nearby restaurants or make a food stop before arrival at your hotel.

Hotel contact information will be included in your final travel documents that are mailed to you approximately four weeks prior to your departure.

Yes. If you would like to arrive early or stay later at a specific hotel, feel free to contact the hotel directly to make arrangements. For certain tours YMT does offer pre-night accommodations. Please contact your Travel Consultant or YMT Guest Services to learn more.

Cruise:

It is strongly recommended that you fill out your cruise line’s online registration before you leave for your tour. Waiting to complete the immigration form could result in delays at the pier during the embarkation process.

Gratuities while on your cruise are an average of $12.00 to $20.00 per person, per day. Most cruise lines charge this amount directly to your onboard ship account. If you have any questions or concerns regarding this policy, please see the front desk staff aboard your cruise.

A tip of $1 a day is reccomended for cruise host tipping. If you have any questions or concerns regarding this policy, please see the front desk staff aboard your cruise.

Your travel documents will be mailed to you approximately four weeks prior to your departure, and will include your cabin assignment and booking number.

We will forward your past customer information and any membership numbers on to the cruise line; special upgrades and other perks, however, are at the discretion of the cruise line and not controlled by YMT Vacations.

Motor Coach:

We use modern sight-seeing motor coaches with large picture windows that are perfect for witnessing the beautiful vistas which you will be traveling through during the land portion of your vacation. All sight-seeing motor coaches are air-conditioned.

The length of time spent on your motor coach varies depending on the itinerary planned for the day; comfort/sightseeing stops are planned approximately every two hours.

To help foster a friendly motor coaching experience, we rotate seating arrangements regularly throughout the tour.

Tipping is always at our guests’ discretion. Suggested gratuity for your guide or driver/guide is between $3 and $5 per person, per day.